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Guarantee & Policies

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We offer a 100% money back satisfaction guarantee on materials and workmanship. Please call Chris Ploof at 978-728-4905 or visit the Chris Ploof Designs website for more detailed information on our Guarantee and Policies.

Guarantee
Returns Policy
Materials
Requesting a Quote
Payment Methods
Delivery Time
Privacy
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Guarantee

All jewelry purchased from Andrew Nyce Designs is guaranteed to be of finest quality and free of defects. If you believe your purchase to be defective, it may be returned for repair or replacement. Please contact us for return authorization. If after return it is determined to indeed be defective, it will be repaired or replaced at our option and returned without charge to you

Items exposed to abuse or adverse environments are not guaranteed. We also cannot anticipate any adverse allergic reactions to materials used in our jewelry, or slight variations in color, texture or pattern due to the handmade nature of each item.

It is the customer's responsibility to order the correct ring size. We would be happy to assist you with this. If we have delivered a ring to you in a size other than the one ordered, we will size or replace it at no charge. » top

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Returns Policy

All returns must be authorized. Returned jewelry must be received by us within 10 days of the date of invoice. Jewelry must be unworn and in new condition. Because all items are made to order, there will be a 25% return fee. Jewelry with stones is not returnable.» top

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Materials

We use only the highest quality plumb golds and platinum in our work, and buy precious metals from suppliers dedicated to the preservation of the environment. Our Damascus rings feature stainless steel Damascus for the ultimate in durability and quality. All natural materials are handpicked for quality.

All diamonds are certified, and certificates for individual gemstones are available for examination by serious buyers. If you have a request for a particular gemstone, please let us know.

Each piece is made by hand and may show some slight variations in color, texture or pattern. » top

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Requesting a Quote

If you see a ring on the Andrew Nyce Designs web site that you like, fill out the Quick-Quote form and submit it. Quick Quote forms are found on every Collection web page. We will reply by email within 24 hours with a quote.

You can also call us directly at 978-728-4905. Chris Ploof would be happy to discuss designing and crafting a beautiful Mokume Gane or Damascus Stainless Steel ring for you.

Prices vary depending on materials used and fluctuations in the precious metals market. Prices are valid for 30 days or until market fluctuation dictates a change. » top

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Payment Methods

Payment in full is required at the time of order. We accept Visa, MasterCard, PayPal or checks. Orders paid via check will be delayed until the check clears. To pay via credit card, please call 978-728-4905.» top

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Delivery Time

We pride ourselves on helping my customers meet their needs. Typically, turnaround time from receipt of payment to shipment of finished work is 4 weeks. During busy seasons (Spring wedding, Fall Wedding and Holidays), extra time may be necessary to make your jewelry. Custom orders and pieces requiring special materials may take longer.

Rush ordering (shipment in under two weeks) may be available. Please inquire if you require rush shipping and we will quote you for this service. Please let us know how we can help you with your special occasion. We will do whatever we can to deliver your jewelry to you when YOU need it! » top

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Privacy

Any and all information that you provide to the Andrew Nyce Designs website will remain confidential. To view our Privacy Policy, select this link. » top

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